1.1 This Agreement is a legal agreement between the user and Hong Kong Huajing Technology Co., Ltd. (hereinafter referred to as the "Company" or "we") regarding the use of various services provided by the [HuaGame] platform (including but not limited to websites, clients, mobile applications, etc.).
1.2 The Company holds the operating rights of the platform. Users should read this Agreement carefully before using the services. Completion of the registration process or actual use of the services by the user indicates acceptance of the binding nature of all terms of this Agreement.
2.1 Registration and Verification: Users must register an account using a real, accurate, and complete mobile phone number or other methods permitted by the Company. If the information provided is illegal, untrue, or inaccurate, the user shall bear corresponding responsibilities, and the Company has the right to suspend or terminate services to them.
2.2 Account Security: Users shall properly safeguard their account information (including passwords) and be responsible for all activities conducted using such accounts. If users discover any illegal use of their account or security vulnerabilities, they shall notify the Company immediately.
2.3 Prohibition on Account Transfer: Ownership of user accounts belongs to the Company; users only enjoy the right of use. Gifting, lending, renting, transferring, or selling accounts in any form is strictly prohibited.
3.1 The Company provides users with relevant services such as game download, installation, updates, operational support, community interaction, and virtual item trading. The specific content of services is provided by the Company based on actual circumstances, and the Company reserves the right to change, interrupt, or terminate part or all of the services at any time.
3.2 Users understand that, except for services explicitly stipulated in this Agreement, equipment related to network services (such as computers, modems, and other devices accessing the internet) and required costs (such as telephone fees, internet fees) shall be borne by the users themselves.
Users shall not use this platform to create, copy, publish, or disseminate information containing the following content:
If users violate the above regulations, the Company has the right to independently judge and take measures such as suspending or closing user accounts, and reserves the right to pursue legal liability.
5.1 All content provided by the platform (including but not limited to text, software, audio, images, videos, charts, advertisements, etc.) is protected by intellectual property laws such as copyright and trademark rights.
5.2 Without explicit authorization from the Company or other relevant rights holders, users shall not copy, modify, create derivative works, perform reverse engineering, decompile, or attempt to extract source code.
6.1 Users explicitly agree that any risks existing in the use of this service shall be borne entirely by themselves.
6.2 The Company does not guarantee that the services will necessarily meet users' requirements, nor does it guarantee that the services will not be interrupted. No guarantees are made regarding the timeliness, security, or accuracy of the services.
6.3 The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, business reputation, data loss, etc.).
7.1 If network services need to be suspended due to system maintenance or upgrade needs, the Company will endeavor to provide notice in advance as much as possible.
7.2 If users violate the provisions of this Agreement, the Company has the right to interrupt or terminate the network services provided to users under this Agreement at any time without notifying the users.
8.1 Scope of Application: This policy applies to refund applications for paid games, game DLCs (downloadable content), and virtual currency within the platform (if any) purchased by users on the HuaGame platform. It does not include orders of the "Gift to Friend" type (the subject matter of such orders is redemption codes, which currently do not support refunds).
8.2 Basic Principles of Refunds: Paid games and DLCs are digital goods of computer software downloaded online. According to relevant national regulations, the "seven-day no-reason return" rule does not apply. The Company only opens refund services for orders meeting the following conditions.
8.3 Refundable Conditions: After purchasing a paid game or DLC, users may apply for a refund within 5 natural days from the successful payment date, provided that the following two conditions are met simultaneously: (1) The actual usage time of the game/DLC does not exceed 120 minutes (specific time is based on HuaGame platform statistics; trial version playtime is included in the total usage time); (2) The user has uninstalled the game and must not reinstall it, or must not use the DLC again.
8.4 Refund Application Process: Users can log in to their HuaGame account, enter "My Orders" in the personal center, find the corresponding order, submit a refund application, and fill in a true and complete reason for the refund, waiting for platform review. The platform will review based on the reasons submitted by the user, game usage status, etc. The review result will be notified to the user via platform messages, SMS, or email.
8.5 Refund Processing: Upon approval, the refund amount will be returned via the original payment channel within 5 working days. If the user used a platform coupon when applying for a refund, the coupon will not be returned after the refund is successful. If the review is not approved, the platform will clearly inform the user of the reason for rejection. The user may supplement relevant materials to appeal again, and the platform will handle it discretionarily based on actual circumstances.
8.6 Refunds in Special Circumstances: If the game has serious quality issues (e.g., unable to run normally, frequent lagging or crashing affecting normal use), the game content seriously differs from the promotion, or the platform engages in irregular operations, users may contact customer service to submit a refund application without being restricted by the time and usage duration limits in Section 8.3. The platform will verify and handle it based on actual circumstances. If the user does not meet the refund conditions stipulated in this policy, their refund application will be rejected, and the platform has the right to recover the refund amount from users who have obtained refunds in violation of regulations.
8.7 Refunds for Game Discontinuation: If a certain game on the platform ceases operations, the Company will issue a discontinuation announcement in advance. For virtual currency charged but not consumed in the user's account, it will be converted based on the user's actual recharge amount and returned via the original channel. For unused paid games/DLCs, they will be returned based on the user's actual payment amount via the original channel. Specific refund deadlines and processes are subject to the discontinuation announcement.
8.8 Refund Objections: If users have objections to the refund review results or the timing of the refund arrival, they may contact the Company through the customer service channels agreed upon in Section 10 of this Agreement. The Company will respond and handle it within a reasonable period.
9.1 The Company has the right to modify relevant terms of this Agreement when necessary. Once the term content changes, the modified content will be prompted on the relevant pages.
9.2 If users do not agree to the modifications made to this Agreement, they have the right to stop using the network services. If users continue to use the network services, it is deemed as acceptance of the changes to the service terms. Notifications may be conducted via page announcements, emails, regular mail, etc.
10.1 The conclusion, validity, interpretation, performance, and resolution of relevant disputes of this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region (referred to as "Hong Kong Law").
10.2 If any dispute arises between the parties regarding the content of this Agreement or its execution, it shall first be resolved through friendly negotiation. If negotiation fails, either party has the right to submit the dispute to the Hong Kong courts for trial under non-exclusive jurisdiction. Both parties confirm that Hong Kong is the appropriate judicial jurisdiction for dispute resolution and will not raise objections to jurisdiction or argue forum non conveniens.
11.1 The invalidity or unenforceability of any term of this Agreement shall not affect the validity of other terms.
11.2 The final right of interpretation of this Agreement belongs to Hong Kong Huajing Technology Co., Ltd.
Contact Us:
Customer Service QQ: 1318962025
Email: cs@huagameplay.com