HuaGame Privacy Policy

Last Updated: October 30, 2025

Dear User: We understand the importance of your personal information and are committed to protecting your privacy. This policy details how we collect, use, store, share, and protect your personal information, as well as the rights you hold.

I. Information We Collect

To provide you with high-quality services, we collect the following types of information:

Your Provided Information:

When registering an account or using specific services (e.g., real-name verification, customer support, participating in activities), you may voluntarily provide information including but not limited to:

Mobile number, email address, username, profile picture.
Real-name verification information (e.g., name, ID number).
Transaction records (e.g., purchasing virtual currency, in-game items).

Automatically Collected Information:

To ensure service and account security, we automatically collect and record information during your use of our services:

Device Information: Device model, OS version, unique device identifiers (e.g., IMEI/Android ID/IDFA), IP address, MAC address.
Log Information: Operation records, service logs, clickstream data.
Application Information: Installed apps list, crash data.
Location Information: With your consent, we may collect coarse location for regional activities or anti-fraud services.

II. How We Use Your Information

We strictly comply with laws and regulations and follow the principle of minimal necessity to use your information for the following purposes:

Provide, maintain, and optimize the products and services you require.
Identity verification, customer service, security prevention, fraud monitoring, and archival backup.
Develop and improve our products and services through data analysis.
Send service-related notifications (e.g., updates, activity information).
Comply with and enforce applicable laws and regulations.

III. How We Share, Transfer, and Disclose Your Information

3.1 Sharing:

We will not share your personal information with any company, organization, or individual, except in the following cases:

With your explicit prior consent.
As required by laws, legal procedures, litigation, or government authorities.
To protect public interests.
To protect our, our affiliates', partners', your, or other users' legitimate rights and interests.
With authorized partners: To achieve the purposes stated in this policy, our partners (e.g., data storage and analytics providers) may access your information. We will sign strict confidentiality agreements with them and require them to handle information per our instructions and this policy.

3.2 Transfer:

We will not transfer your personal information to any company, organization, or individual, except when involving mergers, acquisitions, or asset transfers. In such cases, we will require the new holder of your information to continue to be bound by this policy.

3.3 Public Disclosure:

We will only publicly disclose your personal information with your explicit consent or as required by law.

IV. How We Protect Your Information

            Security Commitment: We have implemented industry-standard security measures (e.g., data encryption, access control) to protect your information from unauthorized access, use, modification, damage, or loss.

            Security Team: We have a dedicated security team responsible for implementing security policies. We also regularly train employees on information security awareness.

            Important Note: Despite these measures, the internet environment is not absolutely secure. Please safeguard your account information carefully.

V. Your Rights

Access and Correction: You have the right to access and correct your personal information via "Account Settings".
Deletion: In specific cases (e.g., when our processing violates laws), you may request deletion of your personal information.
Withdraw Consent: You may disable location, notifications, etc., via device settings. Note: Withdrawal does not affect processing based on prior consent.
Account Deletion: You may apply for account deletion via "Settings > Account & Security > Delete Account". After deletion, we will delete or anonymize your information per legal requirements.
Complaints: If you believe our processing harms your rights, please contact us via the channels listed in this policy.

VI. Handling Minors' Information

6.1 We take minors' privacy protection seriously. If you are under 14 years old, please read this policy under your guardian's guidance and use our services only after obtaining their consent.

6.2 If we discover we've collected children's personal information without verified guardian consent, we will promptly delete the data.

VII. Information Storage

7.1 Personal data collected and generated within the Hong Kong Special Administrative Region (HKSAR) will be stored within the HKSAR.

7.2 We retain your personal information only for the necessary time period to fulfill the purpose and as required by law.

VIII. Policy Updates

We may update this policy from time to time. When changes occur, we will post the updated policy on this page and notify you via prominent methods (e.g., website announcements, push notifications). By continuing to use our services, you agree to be bound by the revised policy.

IX. Contact Us

If you have any questions, suggestions, or concerns about this policy or your personal information protection, please contact us via:

Customer Service QQ: 1318962025
Email: cs@huagameplay.com

We will typically respond within 15 days.